COVID-19 Information for Patients

The Government of Ontario has declared a province-wide state of emergency that will impact the way that opticianry services can be accessed by the public. 

Read on for important information about how you can access opticianry services during the Provincewide Shutdown. 

Visiting an Optical Store

As regulated health professionals, opticians may continue to provide in-person services to patients, on an appointment-only basis. Optical stores may also offer curbside pickup and delivery, but it is important to note that not all opticianry services can be provided in this way (e.g. where a specialized optical appliance needs to be properly fit to the patient). It is up to the optician to determine, in their professional judgment, whether a particular service can be offered via curbside pickup or delivery.  

Optical stores are required to enforce health and safety measures to ensure the safety of patients and staff. These measures include: 

  • Requiring patients and visitors to wear a mask when visiting the store 
  • Requiring patients to make an appointment for in-store visits  
  • Limiting store capacity  
  • Hygiene and disinfection steps, such as washing hands and sterilizing surfaces and eyeglass frames between patients.  

Opticians may put other health and safety measures in place that they consider necessary in their practice environment.  

In addition, effective January 14, 2021, optical stores may only operate between the hours 7am and 8pm for in-person services and curbside pickup. For more information, please see the Ontario Government’s Provincewide Shutdown Measures summary.  

Other ways to access opticianry services

Some opticians may be offering services via remote practice (e.g. telephone, email, or video conference). Not all services may be available remotely, as some opticianry services continue to require an in-person visit. It is up to the optician to determine, in their professional judgment, whether a particular service can be offered via remote practice. Contact your optician to find out what services are available.  

Opticians must continue to take health and safety precautions and follow relevant guidelines

No matter how services are delivered, opticians must adhere to the College’s standards of practice, as well as the guidelines implemented by the College and the Ontario Government in response to the COVID-19 pandemic. For more information, please see the following information on our website: 


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